Member modifies personal information

Currently, the following personal information can be modified:

• Basic information:Nickname, real name, gender, date of birth;
• Contact InformationMobile phone number, email address;
• head portrait:Upload local images or take photos to upload;
• Region:Province, city, and district;
• Personal Profile:A brief self introduction (up to 200 words).

Yes, changing the phone number requires two-step verification:

1. Firstly, enter the verification code sent to the current phone number for verification;
2. Then enter the new phone number and verify the verification code sent to the new phone number;
3. After passing both verification steps, the phone number can be successfully updated.

Yes. The process of modifying an email is as follows:

1. Enter the new email address on the information page and click "Send Verification Code";
2. View the verification email in the new mailbox inbox, copy or enter the verification code;
3. Click 'Confirm Changes' to complete the binding.

The validity period of the verification email is30 minutesPlease operate in a timely manner. If you have not received the email, please check your spam folder or click 'Resend'.

Avatar upload failure may be caused by the following reasons:

• The image format does not support:Please use JPG, PNG, or GIF format images;
• Image size exceeds limit:The file size should not exceed 2MB, and it is recommended to use square images;
• Network instability:Please check your network connection and try again;
• Browser compatibility issues:It is recommended to use mainstream browsers such as Chrome or Edge.

After successfully submitting the modified materials, usuallyEffective immediatelyYou can refresh the page or log in again to view the updated information.

If the modification involves sensitive information such as phone number or email, it will take effect immediately after completing the two-step verification.

Normally, there is no need to log in again. But in the following situations, the system may require revalidation:

• When modifying account related information such as phone number or email address;
• When the session expires due to prolonged inactivity;
• When operating for the first time on a new device or browser.

The modification of personal information (such as nickname, avatar, etc.) will not affect existing order information and will not be automatically synchronized to the shipping address.

If you need to modify the shipping address, please go to "Member Center>Shipping Address Management" to edit it separately.

We attach great importance to your privacy and security:

• Public display:Nicknames, avatars, and personal profiles may be displayed in areas such as reviews and buyer shows;
• Privacy Protection:Sensitive information such as phone numbers, email addresses, and real names will not be publicly displayed;
• Data Security:All personal information is encrypted and stored, and will never be sold to third parties.

If you have any privacy concerns, please refer to our privacy policy or contact customer service for assistance.

If you forget your password, you can retrieve it by following these steps:

1. Click on the "Forgot Password" link on the login page;
2. Enter the phone number or email address bound to the account;
3. Receive and input the verification code to complete the verification;
4. Set a new password and log in again to edit personal information.