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Member changes password
Members Change Passwords · Common Questions
Here are common question answers to help you smoothly complete the password change process
How do I change my account password?
You can change your password by following these steps:
- After logging in, go to "Member Center" → "Account Security" → "Change Password";
- Enter the current password and then enter a new password (recommended: 8 characters or more, including letters and numbers);
- Click on 'Confirm Changes'. After successful modification, the system will automatically log out. Please use a new password to log in again.
I forgot my old password, can I still change it?
Okay. Click on "Forgot Password" on the login page, verify your identity by registering a phone number or email, and you can directly set a new password without entering the old password.
What should I do if I receive a prompt saying 'old password incorrect'?
Please note the following points:
- Check if the case of the old password is correct - passwords are case sensitive;
- If multiple attempts still fail, it is recommended to reset through the "forgot password" process;
- If the problem persists, please contact customer service for assistance in resolving it.
What are the requirements for password format?
The password must meet the following requirements: 6-20 characters in length, supporting English letters (case sensitive), numbers, and common special characters (such as
@、#、!Etc.). To ensure account security, it is recommended to use a combination of letters and numbers and avoid using simple information such as birthday and phone number.
Will the previous login status be affected after changing the password?
it will be. After successfully changing the password, the login status of the current account on all devices (including mobile and computer) will become invalid, and you will need to use the new password to log in again. This is a necessary measure to protect account security.
My phone number/email is not bound, how can I retrieve my password?
If your account is not linked to a phone number or email, you will not be able to retrieve your password through self-service. Please contact online customer service and provide registration information (such as account name, registration time, commonly used shipping address, etc.) for identity verification. After approval, customer service will assist you in resetting your password.
Will the shopping cart and bookmarks be lost after changing the password?
No. Password modification only affects login credentials. All data in your account, such as shopping cart, favorites, order records, and points balance, are not affected. You can view and use them normally after logging in again.
I suspect my account has been hacked, what should I do?
Please take the following measures immediately:
- If you are still able to log in, please change your password immediately and log out of all devices;
- Check if the phone number or email associated with the account has been tampered with, and promptly correct any abnormalities;
- Check recent orders and confirm if there are any records of non personal operations;
- Contact customer service to explain the situation, and they will assist in freezing abnormal operations and verifying asset security.
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